Privacy e Cookies Policy

KIMBO S.P.A (hereinafter KIMBO) and FiloBlu S.p.A. (hereinafter ”FiloBlu”), take care of your personal data and respect your privacy.

This is how we do it:

Our duty is your privacy:

This information is of your concern only if you are already a customer of ours, if you are registered on our site, if you have signed up to our newsletter, or if you are visiting our website.

TABLE OF CONTENTS:

  • About us
  • Our responsibility
  • Your commitment
  • When and how we collect your personal data
  • The kind of data we collect
  • What we collect your data for
  • Use of the site and management of services
  • Customer support
  • Marketing
  • Profiling
  • What we mean by legal basis
  • How we process your data
  • Your choices and rights
  • Where your data is kept
  • How long we keep your data for
  • Third parties who may process your data
  • Cookie policy

About us:

As regards the management of your data concerned with registering with the site and the sale of products, the data controllers are KIMBO Tax ID Code/VAT No. 01238591216, with registered offices in Napoli (NA) Via Bernini b. 20 and FiloBlu, Tax ID Code and Vat No. 04274870288, with registered offices in Santa Maria di Sala (Ve) Via Caltana 116/c - Italy which jointly handle, often in a holder/responsible relation, your data based on of specific joint ownership agreements ( art.26 GDPR) or liability agreement ( art. 28 GDP) about whose essential contents we will gladly provide you with more information, should you require it.
For this reason and in order to request further information on the processing of your personal data, you can contact the Data Controllers at any time at the following addresses:

Specifically, managing your data for promotional and marketing activities, the data controller is KIMBO which based on specific agreements, makes use of FiloBlu as data processor, in the making of those operations.

The relationships between parts just described are summarized in the following diagram:

Data type

Finalità

Data controller/s of processing

Personal data of users on the website www.kimbo.coffee (name, surname, email address, date of birth, tax code, address, debit credit card, billing data, data included in customer care requests)

Website registration;

Kimbo will manage data for commercial purposes, FiloBlu will manage data for administrative and accounting purposes

Personal data of users on the website www.kimbo.coffee (name, surname, email address, date of birth, tax code, address, debit credit card, billing data, data included in customer care requests)

Management of the contractual relationship ( products shipment, contractual communications and accounting documentation submitting);

Kimbo will manage data for commercial purposes, FiloBlu will manage data for administrative and accounting purposes

Personal data of users on the website www.kimbo.coffee (name, surname, email address, date of birth, tax code, address, debit credit card, billing data, data included in customer care requests)

Customer care management (customer support requests)

Kimbo will manage data for commercial purposes, FiloBlu will manage data for analysis and management of applications developed

Personal data of users on the website www.kimbo.coffee (name, surname, email address, date of birth, tax code, address, debit credit card, billing data, data included in customer care requests)

Marketing (sending commercial communications, newsletters, customer experience surveys)

Kimbo S.p.A.

Login credentials of registered users

Access credentials management (creation and recovery assistance)

Kimbo will manage data for commercial purposes, FiloBlu will manage data for analysis and management of applications developed

Browsing data of site users (IP address, login information, browser type and version, etc.) and data on preferences and activities carried out on the site (cookies)

Management of IT infrastructure; evaluation of user behaviour to improve the functionality of the site and the offer of products and services

Kimbo will manage data for commercial purposes, FiloBlu will manage data for analysis and management of developed applications and cookies

Statistical and market analysis of customer activities

evelopment of strategies to improve services and products offered

Kimbo S.p.A.

Our responsibility:

If you are already a customer, you are registered with or are simply visiting WWW.KIMBO.COFFEE, site, or you have signed up to our newsletter, we inform you that your data will be legitimately processed according to our decisions regarding the procedures and aims of that processing.

Your commitment:

We would only ask you to read this policy carefully in order to be fully informed about how we process your personal data.

When and how we collect your personal data:

As soon as you begin to interact with WWW.KIMBO.COFFEE, we start to collect your data. It may be collected through a specific communication from you and also automatically during your use of the website.

This is how it is collected:

 

DATA YOU PROVIDE US WITH

DATA WE COLLECT AUTOMATICALLY

Your identification data (first name, surname, date of birth, address and email)

X

 

Browsing the website

 

X

Your telephone number

X (only if provided by you spontaneously)

 

Use of WWW.KIMBO.COFFEE

X

X

Conclusion of purchase orders

X

X

Customer services

X

X (only the order number)

Marketing communications (newsletter, etc.)

X only following your explicit consent)

 

The kind of data we collect:

Contact details
Your first name and surname, delivery and billing address, telephone number, email address;
Identification data
Your IP address, your login data, browser type and version, time zone setting, plug-in types, geopositioning information regarding your probable position, operating system and related versions, etc.
Data relating to the use of WWW.KIMBO.COFFEE
Your browsing path through the website WWW.KIMBO.COFFEE (Clickstream analysis), your displaying of products and services, load times and page responsiveness, download errors, browsing time, behaviour and other actions, etc.
And what about specific data?
We do not collect any particular data that could concern you (i.e. personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or sex life or sexual orientation).

What do we collect your data for ?

We process your data only for specific purposes and, nevertheless, always when there is a legal basis that will enable us to do so. Here is why we process your data:

Use of the site and management of services:

Your data is processed to allow registration on the Website, access to and supply of the services reserved to users registered on the Website and sending via the Website of a purchase order for the products available on the Website, with the consequent conclusion of the related contract of sale with FiloBlu, including any administrative and accounting formalities. In this case, the legal basis is the contract.

Customer support

Communicating changes to our services, customer support via live chat, phone or email, including the correction of any bugs. In this case, the legal basis is made by the contract. or by preliminary contacts to the same

Marketing

Your data is processed in order to send advertising material and newsletters, to provide commercial information by telephone, SMS, email, and also using traditional methods (e.g. sending catalogues by post), about promotional and sales initiatives of WWW.KIMBO.COFFEE , to conduct market research and surveys on customer satisfaction. In this case, the legal basis is your consent or by preliminary contacts to the same

Statistical Analysis

With the sole aim of proposing offers, as far as possible, in line with customer interests, we will perform certain analyses on aggregate and anonymized data, without conducting any profiling activities on your specific habits. In this case, the legal basis is made by legitimate interest of the owners.

In any case there is absolutely no automatic decision-making process concerning you.

What we mean by legal basis:

Consent

This is the authorization to process your personal data for a specific purpose.

You can change your mind whenever you like!

You can withdraw your consent at any time, by sending us an email to the following address: privacy@filoblu.com,or by clicking on the opt-out key.

If you decide to withdraw your consent,we will cease treatment. If we need to process your personal data for other reasons and under other legitimate legal bases, we will only process the remaining data, all still in compliance with your rights.

Contract

Processing your data is essential for gathering information prior to a purchase and for the performance of the relevant contract.

Legitimate interest

The processing of your data is possible on the basis of our legitimate interests or those of third parties, provided that these do not predominate over your rights and your freedoms. Legitimate interests may concern:

  • collection of aggregate information from the way you behave on our website and/or applications;
  • delivering, developing and improving our services;
  • allowing us to improve, customise or modify our services and offerings;
  • checking on the effectiveness of our marketing campaigns;

How we process your data:

Data is processed mainly using electronic means, with the exception of product shipping operations which may also be performed using manual procedures.

Your choices and rights:

Your choices
You can decide not to provide us with your data

In this case, you can continue to browse our website, but we will not be able to provide you with any services without your personal data.

You can disable cookies by changing your browser settings

You can block cookies by setting your browser to prevent them from being stored. You can also delete cookies directly through your browser settings. If you disable cookies, you can still browse our website, but some of our services may not function properly. To find out more, refer to our cookie policy.

You can ask us not to use your data for marketing purposes

Before starting to process your data, we will inform you about our intention (if any) to use your data for marketing purposes, and (where appropriate) of the involvement of any third parties. asking for specific and distinct consents. Even after giving us your consent, you can withdraw it by clicking on the appropriate link you will find in all our communications or by sending an email to the following address: privacy@filoblu.com

Your rights

You can always exercise your rights by sending us an email to the following address: privacy@filoblu.com

You have the right to access the information about you

This includes the right to ask us for further information about:

  • the categories of data we process;
  • the purposes of the processing;
  • the categories of any recipients who may be provided with your data;
  • the period that the data will be stored, or if that is not possible, the criteria used to determine that period;
  • the other rights regarding the use of your data.
  • the existence of any automated decision-making process and, if so, significant information on the logic used, as well as the importance and expected consequences of such processing for the data subject.

We will provide you with the information within one month of receiving your request, unless this adversely affects the rights and freedoms of other parties (e.g. the confidentiality of another person or intellectual property) or if there are legal obligations that prevent us from doing so. We will inform you if we are unable to meet your request for these reasons.

You have the right to have your personal data rectified if it is inaccurate or not up to date

You have the right to have your personal data erased (right to be forgotten)

You can ask us at any time to erase your personal data in our possession, if the storage of your personal data is no longer required for processing purposes.

You have the right to transmit your data to another operator (data portability)

We will provide you with a copy of your data in an appropriate usable format, if you wish to transfer it to another operator. If you request it and it is technically feasible, we will directly transfer your data to the new operator. We will not make any transfer, in the event that the portability of your data also involves the disclosure of personal data to other individuals.

You have the right to object to us processing your personal data

You can at any time refer to the Supervisory Authorities to lodge any complaints you may have, appeals or alerts. For more information, we suggest you to consult the institutional website of the Italian Data Protection Authority (www.garanteprivacy.it) But before doing that, try contacting us first! We will be pleased to resolve any issues regarding the processing of your personal data.

You have the right to object to the use of your data through automated decisions, including profiling

We might use your data to identify information that may potentially be relevant for you (for example, sending you customized e-mails based on your preferences that we have detected). Otherwise, we will use your information solely to provide you with our services.

What level of security do we adopt in order to process your data?

We guarantee that your data is processed with the utmost security: we have, in fact, adopted physical, IT and organisational measures to ensure the protection of your data.

Nevertheless, we should remind you that:

  • You provide us with your data at your own risk. We do everything within our power but, unfortunately, as the way things stand, there is no 100% secure means of data transmission.
  • You need to keep your username and password safe at all times: you are the only one who knows them.
  • If you feel that you have suffered a data breach, we would ask you to contact us immediately at privacy@filoblu.com

Where is your data stored?

Your data is processed within the European Union and in the other data structures managed by the third parties identified below.

If we needed to transfer and/or store your personal data outside the EU, you will be properly informed of this. Also in this event, we will adopt all the appropriate measures to ensure maximum data protection.

How long will we keep your data for?

We will stop active processing of your data within 12 months from the last use of the service or the closure of your account, unless there are legal obligations (e.g. sales invoices) that require us to keep your data for a longer period. As regards promotional activities targeted at you (which you may ask us to stop at any time), we will keep your data for a maximum of 24 months from the date you registered with the service.

Third parties who may process your data:

To run our online business we need to avail ourselves of third parties which host the applications, communicate with our customers, manage emails, etc. Please be assured that this kind of collaboration is provided by the best players in the market providing this kind of service. We share your data with them only when this is necessary to ensure maximum functionality of our services and in compliance with the security measures and best practices described in this Privacy Policy.

For further information, contact us at this address privacy@filoblu.com

Cookie policy

https://www.iubenda.com/privacy-policy/52002671/cookie-policy

Thank you!
Thank you for reading this policy which we have tried to keep as simple, clear and transparent as possible. All the same, we are always trying to improve, so if you have any suggestions to make, please write to us at privacy@filoblu.com
This policy may change in the future: you will be notified of any changes via email, so that you can have the fullest possible control over your data.